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Frequently Asked Questions

 

Select a question category:

 

General:

 

Where are you located?
We are a member of StrataShops. Our offices are located at 516 South Main Street in Elkhart, Indiana. We do not operate a brick-and-mortar store, nor do we publish a catalog; our specialty is ecommerce!

How do I know that I am buying a quality product?
We have spent a lot of time researching the products we offer. In addition, we are in constant contact with our existing customers, ensuring that every purchase exceeds expectations. We refuse to sell lower quality furniture, similar to that found in large box stores. We try to include as much information as possible about each product and brand listed on our website. If you have any questions about a specific product, please feel free to email or call our Customer Service and we will be happy to get them answered!

 

Shipping:

 

How long does it take to ship my order?
Shipping times vary dependent on the product, manufacturer and your location. In addition, many of our products feature custom cushions, which may take time to make. Shipping timeframes are available on every single product page. Please refer to each product's page for specific shipping information.

What is the shipping cost?
Shipping is FREE* to the lower 48 states! We are proud of the savings we are able to pass on to our customers with this great offer!

Where will my order ship from?
Our furniture ships to you direct from the manufacturer. This saves warehousing costs and allows us to pass the savings on to you! As a result, our furniture ships from a number of different facilities around the country.

Will the delivery man leave my order on the porch when it's delivered?
Smaller parcel orders will be shipped UPS and FedEx. In such a case, the driver may leave your package at your residence. However, the majority of our orders ship common carrier due to their size. In such an instance, the shipper will call ahead to arrange delivery to your location. Someone will need to be available to sign for the delivery.

Do I need to put anything together when it arrives?
The majority of our products ship fully assembled. Most items indicate on their respective product pages if assembly is required. Occasionally, an item may need simple assembly, such as a table top being placed on top of a table base. Please email or call Customer Service if you have any product specific questions.

 

Ordering:

 

Is there tax on my order?
We are based in Elkhart, Indiana, and are only required to charge sales tax to Indiana residents.

Do you price match?
It is our policy to have the lowest prices online. Please read our price guarantee. If you find our products priced lower somewhere else, please email or call customer service with the details.

Sales/Coupons
It is our policy not to negotiate on price. For information regarding price matching with our competitors, please see our price guarantee.

What payment methods do you accept?
We accept credit cards (Visa, Mastercard, American Express, and Discover), PayPal and checks. Please visit Ordering Information for more information.

When is my credit card charged?
Your credit card is charged at the placement of your order. Keep in mind that this charge occurs, in some instances, a week or two before the product actually ships. The credit card charges are applied upfront because many order require custom options (fabric for cushions, or arrangement on palettes for shipping) that necessitate payment at the time of order. Orders that are paid via PayPal, Check, or Amazon checkout also require payment at the time of order placement. For your financial safety and security, we NEVER store your credit card information.

 

Returns:

 

What if I don't like what I purchased?
We understand that purchasing patio furniture online can be difficult, since you cannot touch or feel the product. We understand this difficulty and work extensively with our customers to ensure customer satisfaction.

Many of the manufacturers we represent do not accept returns. Due to the customized nature of some products and the cost with shipping, returns can be uneconomical. Please review the return information listed with each product before purchasing.

What if my order arrives damaged?
We will gladly replace the item or refund your payment. We will bear the cost of shipping the item back to us for replacement. Please see Returns Information for complete details.

How do I repackage my return?
After calling us to process a return and get you an RMA number, you will need to prepare your item for shipment. Please repack the item to be returned securely in the original packaging. Please write your RMA number in large characters on the outside of the box. Make sure the package is fully sealed before shipping. We are not responsible for packages that are lost or damaged. Please see Returns Information for complete details.