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Returns
Many of the products we offer are customizable, with cushions that are made-to-order. As a result, some of the manufacturers we sell will not accept returns of these items (except in the case of incorrect or defective items). Please review the return informaton listed with each product prior to purchasing.
For those manufacturers that accept NON DAMAGED returns, the following information applies. All returns must be in original, re-usable packaging and be received in original, new and re-stockable condition in order to receive a refund less return shipping charges and a 15% factory re-stocking fee if applicable.
After we receive and inspect your return, we will refund the credit card used for the purchase less return shipping fees and factory re-stocking fees if applicable.
Return shipping charges and factory re-stocking fees are not refundable (except in the case of incorrect or defective items). Shipping charges and factory re-stocking fees will be deducted from the total refund amount.
Damaged, Defective or Incorrect Items - 14 Day From Delivery Policy
When your order arrives, be sure to inspect it to ensure that you received the correct products and that they were not damaged during transit. If you notice damages, be sure to note the damages with the delivery driver before you sign for it and contact our customer service department immediately.
We know that sometimes it's not possible to notice all discrepancies before unpacking everything, long after the carrier has left. In such a case, please contact our Customer Service Experts within 14 days of delivery and they will be happy to address the situation.
In all cases of damaged and incorrect shipments, we will gladly replace the item and the cost of shipping the item back to us for exchange.
Repackaging and Shipping your Returns
After contacting us to process a return and get you a Return Merchandise Authorization (RMA) number, you will need to prepare your item for shipment. Please repack the item to be returned securely in the original packaging. Please write your RMA number in large characters on the outside of the box. Make sure the package is fully sealed before shipping. We are not responsible for packages that are lost or damaged.
Our Customer Service Experts will arrange to have the item picked up from your home. No need to take the item and have it shipped yourself; we'll take care of the legwork. Remember that return shipping charges are not refundable (except in the case of incorrect or defective items).
