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Shipping
We offer free shipping on everything we sell! That amounts to a savings of 10%-50% off of most other online dealers!
When possible, we use UPS to ship to our customers. However, due to the size and weight of most of our orders, shipments are often handled via common carrier. In such an instance, customers will need to be home to sign for the delivery when the items arrive. Each carrier will call ahead to arrange delivery.
Standard Delivery includes bringing the furniture to your home. It does not include bringing the furniture inside, to your backyard, or removing the packaging. We do offer "White Glove" delivery service at an additional charge; please contact our helpful Customer Service Experts at 800.991.3034 for more information.
Our free shipping offer applies only to the Lower 48 States. We are happy to ship to Hawaii, Alaska, and Canada; please contact our helpful Customer Service Experts to receive a quote. We cannot ship to PO Boxes. Non standard shipping surcharges will apply to isolated service areas such as remote areas, areas not readily accessible by a delivery vehicle, etc, as defined by the shipper. These circumstances occur less than 1% of the time.
Delivery Times
You can estimate the Delivery Time to your home by viewing the "Ships Within" information listed with every product. This refers to the time you place your order to the time it ships. The total delivery time for your order is calculated from the time your order is placed until the time you receive it. The diagram below shows how the Total Delivery Time is broken down into pre-ship processing time and shipping time.
Processing Time is the time it takes from when you submit your order to when the product leaves the Distribution Center. The "Ships Within" timeframe listed with each of our products on the website applies to this timeframe. For example, if you order a product the reads "Ships Within: 2 Weeks", this means that the product typically leaves the warehouse within two weeks. If there will be any additional time required to process your order, we will notify you immediately to confirm the delivery period. This time is needed for products that are shipped to you directly from our manufacturers. The manufacturers need this time to fulfill your order and, in some cases, custom build the product.
Shipping Time is measured from when your order leaves the Distribution Center to when it arrives at its destination. Typical shipping times are between 2-5 business days. Expedited shipping is available; please contact our helpful Customer Service Experts at 800.991.3034 for more information.
Did your shipment arrive damaged or defective?
Please report damaged or defective merchandise to us immediately by email or phone. Photos of the items and the packaging would be greatly appreciated and will speed up our resolution process. Once we receive the photos, we promise to have a resolution within 1 business day. Period.
